Terms of service

1. Introduction

Welcome to Anvve Organic & Natural Store (“we”, “our”, “us”). These Terms of Service govern your use of our website anvve.com, our mobile site, and all purchases made through our store.

By accessing or using our website, you agree to these Terms. If you do not agree, please discontinue using the site.

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2. Eligibility

You must be at least 18 years old to make a purchase or use our services.

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3. Products & Availability

We offer organic, natural, and specialty products.

• Product descriptions, images, pricing, and availability may change at any time without notice.

• Colours and packaging may vary slightly due to photography or manufacturer updates.

• Fresh items are subject to availability.

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4. Pricing & Payments

All prices are listed in AED (United Arab Emirates Dirhams).

We accept:

• Credit/Debit Cards

• Apple Pay

• Online Payment gateways

• Cash on Delivery (if enabled)

Payments are processed securely through trusted third-party providers.

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5. Orders & Acceptance

Your order is considered accepted only when:

• Payment is successfully processed, AND

• We confirm the order via email/SMS/WhatsApp.

We may cancel an order if:

• The product is out of stock

• There is an error in pricing or description

• Fraud or suspicious activity is detected

• Delivery location is outside our serviceable area

If a payment was collected, a full refund will be issued.

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6. Shipping & Delivery

Delivery timelines depend on the location and availability of products.
You must provide an accurate delivery address and contact number.

If you are unavailable at the time of delivery:

• Delivery may be rescheduled

• Additional re-delivery fees may apply

Fresh items must be handled immediately upon receipt.

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7. Returns & Refunds

Returns are governed by our Return & Refund Policy, located on our website.
Certain items (food, fresh produce, opened items) are non-returnable for safety reasons.

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8. Cancellations (Customer)

You may cancel your order:

• Before it is processed/packed

• Cancellation may not be possible once the order is dispatched

Refunds for cancelled orders will be processed within 5–7 business days.

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9. Cancellations (Store / Anvve)

We may cancel or reject orders when necessary due to:

• Product unavailability

• Payment issues

• Incorrect address

• Policy violations

• Operational constraints

Refunds will be processed to the original payment method.

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10. Use of Website

You agree NOT to:

• Interfere with our site’s security

• Copy or steal content

• Conduct fraudulent transactions

• Upload harmful content (malware, spam, etc.)

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11. Intellectual Property

All content on anvve.com  including logos, text, product photos, and branding  belongs to Anvve Organic & Natural Store and is protected under UAE copyright laws.

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12. Limitation of Liability

We are not liable for:

• Delays caused by delivery partners

• Damage after successful delivery

• Allergic reactions or misuse of products

• Losses resulting from incorrect customer information

• Interruptions in website access

Our liability is limited to the value of the order placed.

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13. Third-Party Services

We may use third-party services (payment gateways, shipping partners, analytics tools).
Your use of these services may be subject to their independent terms.

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14. Privacy

Your personal information is handled according to our Privacy Policy.

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15. Changes to Terms

We may update these Terms at any time. Updates will be posted on this page with the latest revision date.

Continued use of the site means you accept the updated Terms.

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16. Contact Information

For support or queries, contact us:
📧 contact@anvve.com
📞 +971-585348035
📍 Dubai Creek Harbour, Dubai, UAE

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